Frequently Asked Questions (FAQs)

About our products and services

1. What types of IoT trackers does Eelink offer?

Eelink provides a wide range of IoT trackers, including GPS trackers, asset trackers, vehicle trackers, and personal trackers. Our devices are designed for various applications and industries, such as logistics, fleet management, asset management, and personal safety.

2. How do your IoT trackers work?

Our IoT trackers employ a combination of advanced technologies to ensure accurate and reliable tracking. They use GPS, GLONASS, Galileo, BeiDou, GSM, 3G, 4G, LTE-M, LPWAN (LoRaWAN or NB-IoT), and geofencing technologies. All the tracking data collected by our IoT devices is sent to a secure cloud-based platform, where it can be processed, stored, and accessed by users through a web interface or mobile app.

3. Are your IoT trackers easy to install and set up?

Yes, our IoT trackers are designed for easy installation and setup. Most of our devices can be installed with simple plug-and-play functionality or by following the detailed instructions provided in the user manual. Our customer support team is also available to assist you with any questions or concerns during the installation process.

4. Can I monitor multiple devices on a single platform?

Yes, our cloud-based platform allows you to monitor multiple IoT trackers on a single interface. You can easily track the location and status of all your devices in real-time and access historical data for analysis and decision-making.

5. What industries can benefit from Eelink’s IoT trackers?

Our IoT trackers are suitable for a wide range of industries, including logistics, fleet management, asset management, construction, agriculture, and personal safety. Our devices can help businesses improve efficiency, reduce costs, enhance customer service, and make data-driven decisions.

Customer support and service

6. What kind of customer support do you offer?

We provide comprehensive customer support through multiple channels, including email, phone, and live chat. Our knowledgeable and friendly support team is available to assist you with any questions, concerns, or issues related to our products and services.

7. Do you offer a warranty on your IoT trackers?

Yes, we offer a warranty on our IoT trackers. The warranty period varies depending on the specific product, but generally ranges from one to three years. We stand behind the quality of our products and are committed to providing excellent customer service and support.

8. Can I return or exchange a product if I’m not satisfied?

Yes, we have a return and exchange policy in place to ensure customer satisfaction. If you’re not satisfied with your purchase, you can return or exchange the product within a specified period, typically 30 days from the date of purchase. Please refer to our return policy for more details.

Pricing and payment

9. How much do your IoT trackers cost?

The cost of our IoT trackers varies depending on the specific product and its features. We offer competitive pricing and strive to provide high-quality products at an affordable price. For detailed pricing information, please visit our product pages or contact our sales team.

10. What payment methods do you accept?

We accept a variety of payment methods, including major creditcards, PayPal, and bank transfers. We also offer flexible payment terms and options for bulk orders and business customers.

Shipping and Delivery

11. What shipping methods do you offer?

We offer a variety of shipping methods to meet your needs, including standard shipping, express shipping, and freight shipping for large orders. Our shipping partners include major carriers such as DHL, FedEx, UPS, and other local and international courier services.

12. How long does it take for my order to be delivered?

Delivery times vary depending on the shipping method selected and the destination. Standard shipping usually takes between 5-10 business days, while express shipping can take 3-5 business days. For more accurate delivery estimates, please refer to the shipping information provided during the checkout process.

13. Do you ship internationally?

Yes, we ship our IoT trackers worldwide. We have a global network of partners and shipping services to ensure timely and cost-effective delivery to our international customers.

14. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get an estimated delivery date.

Software and Compatibility

15. Is your platform compatible with different devices and operating systems?

Yes, our cloud-based platform is compatible with various devices, including smartphones, tablets, and computers. It also supports major operating systems, such as Windows, macOS, iOS, and Android, allowing you to access and manage your IoT trackers from any device with an internet connection.

16. Are there any additional fees for using your tracking platform?

Our tracking platform is available to customers who purchase our IoT trackers at no additional cost. However, there might be fees associated with data usage, depending on the specific IoT tracker and the data plan you choose. For more information on data plans and associated costs, please contact our sales team.

Troubleshooting and Technical Issues

Cannot connect to the position server

First, check if the LED indicators are OK. If you cannot check them, you can check the SIM card by following these steps:

1. Call the SIM card of the terminal and check if you can hear the connect ring.
2. Check if the vehicle is in the area where there is no GSM signal.
3. Check if one terminal or all terminals are offline in the area where the terminal is offline. If all terminals are offline, you should ask the network operator. If the network is OK.
4. Check if the SIM card has enough balance.
5. If the terminal becomes offline on the last day of one month, please check if GPRS is closed.
6. Inquire the parameters of the terminal via commands and check the accuracy of the parameters.

Show offline status on the position server

First, check if the LED indicators are OK. If you cannot check them, you can check the SIM card by following these steps:

1. Call the SIM card of the terminal and check if you can hear the connect ring.
2. Check if the vehicle is in the area where there is no GSM signal.
3. Check if one terminal or all terminals are offline in the area where the terminal is offline. If all terminals are offline, you should ask the network operator. If the network is OK.
4. Check if the SIM card has enough balance.
5. If the terminal becomes offline on the last day of one month, please check if GPRS is closed.
6. Inquire the parameters of the terminal via commands and check the accuracy of the parameters.

Cannot position for a long time

If the GPS is active, but the terminal cannot be positioned for a long time, please check the terminal:

1. If the vehicle is in a place where there is no GPS signal.
2. The upside of the terminal should be installed with the face toward the sky.
3. The GSM and GPS signal may be weakened if the terminal is installed in a place with electromagnetic wave absorption material (such as metal blocks). Special attention should be paid if there is a metal thermal insulation layer or heating layer on the front windshield, as the position accuracy will decline, and in severe cases, the device will not be positioned.

Position drift is serious

Serious position drift will be found in places where GPS signal is poor. Please drive the vehicle to open places.

Instructions receiving abnormally

1. Check the instructions format.
2. Check if the vehicle is in places where there is a GSM signal.
3. Check if the SIM card is properly installed.

If you have any further questions, please don’t hesitate to reach out to our customer support team or visit our website for more information. We’re always here to help you find the best IoT tracking solution for your specific needs.